Digital Product Support & Maintenance
Retainer, monitoring, priority fixes
What's included in support
✓24/7 uptime monitoring
✓Alerts on failures and errors
✓Bug fixes and improvements
✓Dependency updates and security
✓Project development consultations
✓Priority support
✓Monthly work report
✓Backups and disaster recovery plan
Support models
RECOMMENDED
Retainer
Fixed number of hours per month
- ✓Guaranteed hours
- ✓Queue priority
- ✓Monthly report
- ✓Unused hours rollover
Fixed Price
Payment for specific tasks
- ✓Fixed cost
- ✓Clear scope of work
- ✓No subscription fee
- ✓Payment after completion
On-Demand
Hourly payment
- ✓Flexibility
- ✓No commitments
- ✓Pay as you go
- ✓4 hours minimum
Who it's for
- • Companies with existing projects
- • Businesses needing stable system operation
- • Projects with ongoing improvements and enhancements
- • Startups in active growth phase
Response time (SLA)
| Priority | Description | Response time |
|---|---|---|
| Critical | Site is down | < 1 hour |
| High | Critical feature not working | < 4 hours |
| Medium | Bug with workaround available | < 24 hours |
| Low | Improvements and enhancements | By agreement |
Frequently asked questions
Can I change the plan during the process?+
Yes, you can switch to another plan at any time.
What if hours aren't used during the month?+
On retainer, unused hours roll over to the next month (up to 2 months).
Is monitoring included in the cost?+
Yes, basic monitoring and alerts are included in all plans.
Can you support a project built by another team?+
Yes, we can take on projects developed by other teams.
What if we need new features, not just support?+
Larger work is better scoped as a separate project: Platforms for new functionality or Integrations to connect new systems.